Network Engineer

Monitor and support Cisco’s customer global network.

  • Work with international vendors to troubleshoot voice and data network problems
    Such vendors include:
    • AT&T
    • Verizon
    • Cable and Wireless
    • China Telecom
    • Airtel
    • BSNL
  • Troubleshoot and repair faulty voice and data circuits. Find and repair failed network equipment to determine problem.
    • Periodically work with Cisco Technical Account Centre (TAC) requests if advanced troubleshooting needs to be performed.
  • Troubleshoot hardware and software bugs with TAC
  • Work with on site assistance to replace hardware
      • SUP720’s with MFC2 daughter cards
      • 6500 power supplies
      • Cisco internal or extranet partner building wiring issues
      • Research ISP provided hardware to resolve circuit errors
      • Passive EIGRP routing tunnels to troubleshoot with vendors
      • 7200 router bandwidth points issues
      • Much More!
  • Start RMA process for failed equipment, and get hands and eyes support on site to perform on site field tech duties.
  • Manage chronic issue tickets, which are created when an issue is opened 3 or more times.