KADEN KELSEY

  • Network Engineer
  • Telecom Consultant
  • Entrepreneur

Kaden Kelsey

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ABOUT me

The brief introduction of myself

I live in Sydney, Australia as the primary Owner/ Director of Trifecta Telephony. Our goal is helping businesses build and configure telecommunications systems into being more affordable, easier to use, and to increase daily productivity.

Kaden Kelsey photo

KADEN KELSEY

  • Network Engineer
  • Telecom Consultant
  • Entrepreneur

I have a bacehelor's degree in Computer Science with a major in Computer Networking and a minor in Computer Administration. Just before completing university I was hired into an Internet Service Provider (ISP) to build out Voice Over IP solutions for our customers in the Lansing, Michigan and surrounding cities.

Over the last 11 years I have managed a class 4/ class 5 phone switch, built out core backbone route's and central offices in the state of Michigan, USA. I have worked indirectly for Cisco, managing their customer's global market, I've worked as a Technical Account Manager offering my tier 3 skills to our major customers globally. 

More recently started a IT solutions business called Triefecta IT Solutions. Our goal is to provide services to vendors and partners alike which meet the goals of their customers. We set ourselves apart from the rest with our impecable years of hands on experience working with big enterprises, and small businesses.

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I AM GOOD AT

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VOIP

Voice over IP Protocol - Telephones over the internet

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NETWORKING

WAN / LAN, Quality of Service

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PROJECT MNGMT

Telephony architect, network architecture

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TELCO

Building, troubleshooting of telco circuits.

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Troubleshooting

Telephony, network, circuits, vendor integration

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Linux

Basic webserver management, navigation

MY CV

I am an energetic, motivated, focused, and ambitious Telecommunications Professional. I help businesses build and grow telecommunications into being more than just voice, but fulfill dreams.

Specialties:

Troubleshooting voice and data networks (Cisco Certified)
Designing voice & data networks
Ensure voice structure redundancy from a carrier level and network level
Project Management

I've worked with all global markets (NA, EMEA, APAC). I've lived in US, UK, Italy, Netherlands, and Australia.

WORK EXPERIENCE

MY PROFESSIONAL BACKGROUND
April 2018 Now
Trifecta Telephony Pty Ltd. Australia Trifecta Telephony LLC. USA

Director / Senior Voice Engineer

Director Responsibilities:

  • Manage the vision and direction of Trifecta
  • Hire and manage data stewardship team
  • Responsible for strategic direction and operations
  • Support sales team as Telecom subject matter expert
  • Own project delivery and ensure Customer success
  • Own and drive the product roadmap for Triefecta in ANZ and Asia
  • Seeking and building partner relationships to find new and reliable sources of business
  • Build reports and KPI dashboards for publication to all team members

Consulting Services:

  • Voice Network Architecture Design
  • Telecommunications Architecture Design
  • 3rd Party integration with existing services
  • Finding IT solutions to meet business challenges

Responsibilities:

  • Install Premise & Cloud Integration products
  • Manage high visibility customers to ensure their phone system is configured optimally
  • Oversee and manage Telecom Projects
  • Troubleshoot SIP trunks, VoIP networks, and Session Border controllers
  • Troubleshoot customer LAN and carrier WAN networks
  • Engineered SIP solutions for Customer End Point equipment (Ex: SIP phones , SIP to Analog converters)

Trifecta Telephony site

August 2017 March2018
Mitel Australia

Technical Account Manager

Responsibilities:

  • Install Mitel Cloud Integration products
  • Help convert ONSITE premise customers to Mitel Cloud
  • Manage high visibility customers to ensure their phone system is configured optimally
  • Troubleshoot SIP trunks and VoIP networks
  • Troubleshoot SIP Service Border controllers
  • Troubleshoot customer LAN and carrier WAN networks
  • Engineered ShoreTel SIP solutions for Customer End Point equipment (Ex: SIP phones , SIP to Analog converters)
  • Support Windows workstations and servers
  • Support VmWare configurations and troubleshooting
  • Support VXworks and linux based voice switching equipment
March 2011 March2018
ShoreTel US, UK, Netherlands, Australia

Technical Account Manager / Project Manager

Consulting Services:

  • Voice network architecture
  • Telecommunications architecture
  • 3rd Party integration with existing services
  • Finding IT solutions to meet business challenges

Responsibilities:

  • Troubleshoot SIP trunks and VoIP networks
  • Troubleshoot SIP Service Border controllers
  • Troubleshoot Telecom circuits/ networks (POTS, T1, E1, T3, E3, Fiber, MPLS, VPN)
  • Troubleshoot customer LAN and carrier WAN networks
  • Engineered ShoreTel SIP solutions for Customer End Point equipment (Ex: SIP phones , SIP to Analog converters)
  • Support Windows workstations and servers
  • Support VmWare configurations and troubleshooting
  • Support VXworks and linux based voice switching equipment
  • Train Tier 1 & 2 staff and customers on network standards, and best troubleshooting skills
  • Develop training articles and documentation
September 2011 January2016
My Discount Man Austin, Texas

President

  • Developing and building business relationships
  • Designing and building the primary IT framework
  • Working with programmers to build/fix /create primary functionality of the website
  • Working closely with marketing to help develop the My Discount Man brand
  • Working closely with social media relations to build word of mouth

My Discount Man site

October 2013 December2015
Tesla Motors UK, Italy, Netherlands

Telecommunications Engineer - Contractor

  • Voice network architect
  • Telecommunications architect
  • Daily administration of the European and American phone system
  • Troubleshooting voice issues via the network or voice circuits
  • Setup Emergency 911 services for virtual phone numbers
  • Ensure voice structure redundancy from a carrier level and network level
  • International porting administration (Move phone numbers between different International carriers)
  • Manage upgrades and future designs for the North American and European phone systems
  • Project Management:
    • 3rd party integration
    • Internal integration with custom applications
    • Call centre architecture and future growth plans
    • Upgrade & redesign SIP architecture
    • Design and implement disaster recovery for global phone system

March 2010 March2011
IP Soft Austin, Texas

Network Engineer

Monitor and support Cisco’s customer global network.

  • Work with international vendors to troubleshoot voice and data network problems
    Such vendors include:
    • AT&T
    • Verizon
    • Cable and Wireless
    • China Telecom
    • Airtel
    • BSNL
  • Troubleshoot and repair faulty voice and data circuits. Find and repair failed network equipment to determine problem.
    • Periodically work with Cisco Technical Account Centre (TAC) requests if advanced troubleshooting needs to be performed.
  • Troubleshoot hardware and software bugs with TAC
  • Work with on site assistance to replace hardware
      • SUP720’s with MFC2 daughter cards
      • 6500 power supplies
      • Cisco internal or extranet partner building wiring issues
      • Research ISP provided hardware to resolve circuit errors
      • Passive EIGRP routing tunnels to troubleshoot with vendors
      • 7200 router bandwidth points issues
      • Much More!
  • Start RMA process for failed equipment, and get hands and eyes support on site to perform on site field tech duties.
  • Manage chronic issue tickets, which are created when an issue is opened 3 or more times.

    • March 2007 February2010
    ACD.net Lansing, Michigan

    Backbone Network Engineer

    Major Projects:

    • Assisted in programming the WIFI access points for the City of Lansing Security Camera's
    • Assisted in programming the City of Battle Creek metro WiFi network
    • Standardized all hardware and equipment for Michigan central offices

    Management:

    • Managed 7 people in the Telecom department. (This department scheduled field technician’s to install, and fix circuits and services. This department also programmed equipment for the field and supported Tier 3 technical support).

    Core Network:

    • Schedule and perform hands on ISP backbone routing and switching maintenance.
    • Upgrading OC-12 fiber ring to OC-48 via Cisco 15454 sonet boxes
    • Upgrade wiring in central office as well as engineer new standards for equipment layout.
    • Engineered core fiber routes into Michigan central offices
    • Improved reliability of one gig switch network via improving configuration standards and re-routing fiber routes for improved network redundancy
    • Upgrade previous switch, and router network backbone infrastructure equipment to Cisco 12,000 routers, and 6500 core routers.

    Class 4/5 IP Telephone Switch:

    • Converted all 1 way voice trunks to 2-way phone trunks providing a significant reduction in costs
    • Turned up new SS7 links with AT&T
    • Turned up all customer SIP and PRI phone trunks
    • Standardized voice translations in Class 4/5 Metaswitch phone switch
    • Turned up 911 trunks across the state of Michigan with AT&T
    • Worked with Metaswitch vendor to help resolve routing issues and new turn up’s of customer PBX systems
    • Merged Planet Access phone company into ACD.net phone switch

    Research and Development:

    • Research new products to deliver DSL/ADSL and voice services to customers
    • Engineer and build new and more efficient voice and data connections for new customers

    Tracking and Network Management:

    • Manage network backup systems and keep current documentation of network topology
    • Update monitoring and backup tools to support the network via SNMPc

    ACD.net Extended Portfolio

    EDUCATION

    MY EDUCATION
    March 2007 Now
    Training / Certifications

    Training / Certifications

    Audiocodes:

    • Audiocodes Certified Professional (ACP)
     

    Cisco ID: CSCO12746130:

    • CCNP Routing and Switching
    • CCNA Routing and Switching
    • CCNA Security
     

     

     

    Genesys:

    • Genesys Certified Associate (GCA) - Purecloud
     

    Management:

    • Texas Executive Education Program

    ShoreTel:

    • SESA - ShoreTel Enterprise Solutions Architect
    • SSAA - ShoreTel Solution Architect ACADEMY
    • SSO - ShoreTel Sales ONSITE
    • SSCA - ShoreTel Sales CLOUD Approved
    • SESO - ShoreTel Enterprise Sales ONSITE
    • SESCE - ShoreTel Enterprise Sales CLOUD Enabled
    • SESCA - ShoreTel Enterprise Sales CLOUD Approved
    • UCSI - Unified Communications System Installer
    • UCSP - Unified Communications System Programmer
    • UCSE - UC Support Engineer - Tier 1
    • 3210e - Advanced System and Troubleshooting
    • SMSI - ShoreTel Mobility System Installer
    • SMSE - ShoreTel Mobility Support Engineer - Tier 1
    • 3510e - Maintaining and Supporting the ShoreTel Mobility Solution
    • CCSI - Contact Centre System Installer
    • CCSP - Contact Centre System Programmer
    • CCSE - Contact Centre Support Engineer- Tier 1
    • 3406e - Using and Designing the ShoreTel Contact Centre Reports
    • Technical Foundations Academy
    • CCAA - Connect Cloud Administration Academy
    • COAA - Connect Onsite Administration Academy
    October 2004 May2007
    Davenport University Lansing, Michigan

    Bachelor of Applied Science (B.A.Sc.)

    Studied Computer Networking, Computer Administration, and Computer Security

    November 2003 October2004
    Devry University Addison, Illinois

    Bachelor of Applied Science (B.A.Sc.) - Major in Computer Networking

    Studied Computer Networking, and Microsoft Certified Solutions Associate (MCSA)

    Browse my recent works

    The best of my projects
    • Show all
    • ACD.net
    • IPSOFT
    • SHORETEL
    Central Office Upgrades

    • Central Office Upgrades

    • Building out Central Offices and Data Centers.

    Class 4/5 Metaswitch Phone Switch

    • Class 4/5 Metaswitch

    • Managing ACD.net Telephone Switch.

    Network Device Configuration

    • Network Device Configuration

    • Programming Cisco routers, switches, modems, and IAD's.

    Network Monitoring

    • Network Monitoring

    • Working directly with Cisco to manage and ensure their customer networks are functional.

    Technical Account Manager

    • Technical Account Manager

    • Managing ShoreTel's Biggest Customer Accounts & Networks

    Testimonials

    Kind words from upper management and colleagues
    • Frédéric Gillant photo

      "As a Technical Account Manager, Kaden always shows the highest level of commitment to his customers' satisfaction. He pays attention to every detail. He is not afraid to escalate within the organization to make sure issues are properly addressed and won't rest until they are solved. I recommend him highly for his skills as well as for his persistence and determination." - LinkedIn

      Frédéric Gillant

      Regional Vice-President, Asia-Pacific at ShoreTel
    • Matt Edwards photo

      "Kaden is an excellent employee and any company would be lucky to have him on their team. He is driven, bright, communicative, and has a strong sense for what is needed to help his team and company be successful. I could always count on Kaden to go above and beyond for the customers he served." - LinkedIn

      Matt Edwards

      Director of Customer Success at ShoreTel
    • Alex Cherry photo

      "Kaden is a motivated Engineer with a skill set to match. He quickly acclimated to ShoreTel, both technically and with our corporate culture, and was eager to engage in extra projects. Despite maintaining a consistently excellent performance on the job in addition to his projects, Kaden still found time to help new employees find their bearing in the TAC. He has a bright future anywhere he goes!" -LinkedIn

      Alex Cherry

      Applications Support Engineer at ShoreTel
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